Researched and last reviewed September 2026 · Written by the GiftMeCrypto research desk
Email us
General, corrections and press
What to include
A short email with the right details gets a useful answer far faster than a long one without them.
- Reporting an error: the page URL, the sentence you believe is wrong, and ideally a link to a source showing the correct position. Fee changes are the most common correction we receive and the most useful.
- Asking a question: your country, the brand or platform involved, and what you are trying to do. Region and jurisdiction change most answers in this subject, so without them we can only guess.
- Suggesting a review: the operator's URL, which countries it serves, and what makes it different from what we already cover.
- Press or research enquiry: your outlet, your deadline and the specific question. We are happy to share methodology.
Things we cannot help with
We are an independent publisher, not a party to any transaction you make. That means there are several things we genuinely cannot do, and it is fairer to say so up front than to leave you waiting for a reply.
- We cannot recover a failed gift card or voucher code. We have no access to any operator's order system. Contact the platform you bought from, with your order ID and a screenshot of the error.
- We cannot reverse a crypto transaction. Nobody can. If funds were sent to a wrong address or on a wrong network, that is generally permanent.
- We cannot recover money lost to a scam. Report it to your national fraud reporting service and to the platform involved. Be extremely careful of "recovery services" that contact you afterwards — they are almost always a second fraud aimed at the same victim.
- We cannot advise on your tax return. See the note above.
Corrections policy
When we correct a factual error we update the page, refresh the "last reviewed" date, and where the change is material we note what changed. We do not quietly rewrite a page to make an old position look better than it was. If a platform's pricing or coverage has changed since we wrote about it, that is a correction we want to make quickly, because a stale fee figure is worse than no figure at all.